FAQs

Let Us Answer Your Questions

Below you will find a list of frequently asked questions about Coty. We hope this will help clarify more about who we are and what we do.

If for some reason, you did not find an answer to a question(s) you have here, please contact us to learn more.

I have a new idea for you. Where do I send this?

Unfortunately, we do not accept unsolicited package or product ideas. It’s not that we don’t want you to share your creativity with us, however, we do have precise policies on this.

If you are interested in sharing your creativity with us as part of the Coty team, click here to learn more about career opportunities at Coty.

Where do I send a donation request?

Coty is committed to working with many charitable organizations at the international, national, regional and local levels. While we would like to be able to consider all of the requests we receive, this is not possible. We wish you all the best as you continue to support a very worthy cause. To learn more about our charitable efforts, click here.

I can’t find my favorite product. Has it been discontinued?

Possibly. We review our lines seasonally, taking into consideration fashion trends and consumer tastes.

Do your nail lacquers contain Formaldehyde, Toluene, or DBP?

Our nail lacquers are free of added Formaldehyde, Toluene, and DBP.

Where can I find the ingredients in a product?

By law, all ingredients used in a product must be listed on the package. When permitted by local regulation and the package size is small, they may be provided separately at the point of sale. Please visit the brand site for the authorized retailer in your local market for more information.

Do you make Vegan products?

To the fullest extent possible, Coty products do not contain Bovine, Ovine, Caprine, or Porcine derived materials, nor do we use any animal derived musk materials. However, there may be an occasional Coty product that may contain honey, beeswax, lanolin or cochineal ingredients. Always read package labels closely to see the full extent of ingredients.

Do you make any Gluten free products?

We take very seriously our obligation to produce only safe, high quality and environmentally responsible products. The ingredients used in our products are safe and have been developed, manufactured and packaged in compliance with the strict guidelines and regulations set by each country in which they are sold.

Gluten in cosmetics is a common concern among consumers who suffer from gluten sensitivity. Gluten is a protein composite found in wheat related grains, including barley, rye, and spelt. It is known to cause adverse health problems in those who suffer from celiac disease. In 2009, research showed between 0.5 and 1.0 percent of people in the US and UK are sensitive to gluten due to celiac disease.

There is currently no scientific evidence that gluten used in cosmetic products that are not ingested is harmful to individuals with celiac disease, including those with the skin form of celiac disease. Patients with celiac disease are often advised to avoid cosmetic products that are likely to be ingested, such as lipstick and lip gloss, if these contain ingredients like wheat germ or barley extract. However, up until recently the actual content of gluten in lipstick and other cosmetic products made using ingredients derived from wheat, barley, or rye had not been investigated.

In 2012, the US Academy of Nutrition and Dietetics published a study under the heading "Gluten in Cosmetics: Is There a Reason for Concern?" that reportedly found no quantifiable gluten in lip products and lotions, each containing at least one ingredient derived from wheat, barley, rye, or oats. Based on the results, the authors concluded that there is no apparent reason for consumers with celiac disease to worry about cosmetic products applied to the skin, such as body lotion, sunscreen, shaving cream, deodorant, makeup and perfume, especially if hands are washed after use.

I’m using IE6 and the layout looks different. What’s going on?

We tried our best to design for every web browser, platform, and device. We know there are IE6 users out there, but the numbers are getting smaller and smaller every day. By looking at our previous traffic reports, we know that a huge majority of our audience is using upgraded browsers.

The site is best viewed on the latest versions of Internet Explorer, Firefox, Safari, and Google Chrome with the latest Flash player installed so that you can experience and enjoy our videos.

Why do product shades look different on my computer?

We wish we could make the shades look perfect and the same on everyone’s monitor! Unfortunately, we have no control over monitor settings or the differences in how monitors and devices display colors.

MY FAVORITE PRODUCT IS DISCONTINUED. WHERE CAN I GET MORE OF IT?

We understand how frustrating this can be for you. Once a product is discontinued, our inventory of the item is completely depleted. Discontinued products are no longer distributed through authorized retailers.

Where can I get samples?

We do not have samples available for general distribution.

Do you have suggestions with how to travel with fragrance?

With current airline safety regulations, you don’t want to risk a leaky suitcase, or losing your favorite bottle of fragrance at a security checkpoint. We recommend traveling with allowable forms of your favorite fragrance, such as a small purse spray, fragrance roller ball, solid perfume, body lotion, or body cream.

What is the proper way to apply fragrance?

Fragrances are meant to be applied to the skin. Applying to your pulse points, where the heartbeat is apparent, makes a fragrance blossom. Most fragrances contain alcohol, a commonly known solvent that may damage fabrics, leather, suede and finished surfaces. Make sure to let your fragrance dry completely on the skin before dressing.

Can I use any of your products while pregnant or nursing?

We strongly urge you to check with your physician before using any cosmetic products during pregnancy or nursing.

How should I store my personal care products?

To get the most out of your fragrance, cosmetics, skin, sun and personal care products, we recommend storing them in dry place, preferably away from light, and avoiding extreme temperatures. Remember to close all packages tightly after each use.

What does it mean by “Product made in” vs. “Assembled in” on the package?

It means the product bulk was made in one country and shipped to another for assembly in to its package.

Can you send me a catalog / coupons / poster / display item?

We invite you to visit the Brand Page which offers links to our individual brand web sites where you may find information about promotional programs. Sorry but we do not offer catalogues, and posters/display items are produced in limited quantities, and generally for in-store display purposes.

What is your privacy policy regarding my contact information?

Please see our Privacy Policy regarding your personal contact information.

Is your product packaging recyclable?

Post-consumer collection of packaging components is not available in all areas where our products are sold. We encourage consumers to check with local authorities for this information. Individual plastic caps may be sorted into the plastic category and glass bottles into the glass category. For your safety, we urge you not to disassemble pump/reducer caps from bottles as this may pose a safety hazard. Folding cartons may be sorted into the paper category, although laminated cardboard is less frequently recycled.

Can I be added to your mailing list for deals or promotions?

Visit the Brand Page for links to our individual brand web sites. Many of these invite you to register for exclusive email offerings.

Headquarters Contacts

Contact Coty

Interested in applying for a job with Coty? Please click here for more details and to find available opening.

Corporate Headquarters

350 Fifth Avenue
17th floor
NY, NY 10118
USA
Main Telephone: 212 389 7300


Brand Contacts

Americas Press Office

For Brands: Balenciaga, Calvin Klein, Chloé, Davidoff, Gwen Stefani, Jennifer Lopez, Jil Sander, Kenneth Cole, Lancaster, Marc Jacobs, philosophy, Sarah Jessica Parker, Truth or Dare by Madonna, Vera Wang

Ashley Barrett

Main Telephone: 212 389 7118
Main Fax: 212 389 7160
Contact Us


For brands: adidas, Baby Phat, Beyoncé Knowles, Celine Dion, David & Victoria Beckham, ex'cla.mat'ion, Faith Hill & Tim McGraw. GUESS?, Halle Berry, Jōvan, Kate Moss, Lady Gaga, Nautica, Rimmel, Stetson

Patricia White

Main Telephone: 212 389 7114
Main Fax: 212 389 7173
Contact Us


For brands: N.Y.C New York Color, Nicole by O.P.I., O.P.I., Rimmel, Sally Hansen

Anne Nugent

Main Telephone: 212 389 7639
Main Fax: 212 389 7173
Contact Us


European Press Office

For brands: Balenciaga, Bottega Veneta, Calvin Klein, Cerruti, Chloé, Chopard, Davidoff, Jennifer Lopez, Jil Sander, JOOP!, Lancaster, Marc Jacobs, Nikos, philosophy, Vera Wang, Vivienne Westwood

Isabelle Mical

Main Telephone: +33 (0)1 58 71 75 85
Main Fax: +33 (0)1 58 71 75 88
Contact Us


For brands: adidas, ASTOR, Celine Dion, Chupa Chups, David & Victoria Beckham, Elite Models, ESPRIT, Kate Moss, Kylie Minogue, Manhattan, Manhattan Clearface, Miss Sporty, Nautica, Nicole by O.P.I., O.P.I., Pierre Cardin, Playboy, Rimmel, Sally Hansen, TJoy, Tonino Lamborghini

Charlotte Gaspard

Main Telephone: +33 (0)1 58 71 74 99
Main Fax: +33 (0)1 58 71 74 36
Contact Us

Click here to visit our Media Center and view Media Contacts.

Worldwide Offices

A world of Beauty

Contact us via one of our locations around the globe.

AMERICAS

Coty Inc. Headquarters
350 Fifth Avenue
17th floor
NY, NY 10118
USA
Main Telephone: 212 479 4300
Main Fax: 212 479 4399


Coty Inc. Research & Development
500 The American Road
Morris Plains, NJ
07950
USA
Main Telephone: 973 490 8700
Main Fax: 973 490 4204


Coty US LLC
1400 Broadway Road
Sanford, NC
27332
USA
Main Telephone: 919 895 5000
Main Fax: 919 895 5374


Coty Prestige Travel Retail and Export LLC
777 Brickell Avenue
Suite 680
Miami, FL
33131
USA
Main Telephone: 305 536 2357
Main Fax: 305 536 6482


Coty Argentina S.A.
Olga Cossettini 1545
Piso 3 Sur
Buenos Aires, Argentina
C1107CEK
Main Telephone: 54 11 4129 2900
Main Fax: 54 11 4129 2999


Coty Cosmeticos Chile Limitada
Av, Vitacura 2909 office n° 411
Las Condes
Santiago
Chile
Postal CODE 7550024
Main Telephone: 56 233 57 63 6
Main Fax: 56 233 58 10 6


Coty Mexico, S.A. de C.V.
Barranca del Muerto No. 329 Planta Baja
Col. San Jose Insurgentes
Mexico, D.F., Del. Benito Juarez
3900
Mexico
Main Telephone: 52 55 3067 4200
Main Fax: 52 55 3067 4219


OPI
13034 Saticoy Street
North Hollywood, CA 91605


philosophy
3809 e. Watkins Street
Phoenix, AZ 85034


Coty Puerto Rico Inc.
Metro Office Park # 8 Street 1 Suite 100
Colgate Palmolive Bldg.
Guaynabo, Puerto Rico 00968
Main Telephone: 787 775 0606
Main Fax: 787 775 0806

Europe

Coty Austria GmbH
Handelsgesellschaft m.b.H.
Euro Plaza - Gebäude E, 5. Stock
Wienerbergstraße 41, A-1120 Wien
Main Telephone: 49 6131 306 0
Main Fax: 49 6131 306 745


Coty Benelux N.V./S.A.
Z.3 Doornveld 174
Zellik, Belgium
B-1731
Main Telephone: 32 2 481 67 60
Main Fax: 32 2 481 67 77


Coty Ceska Republika s.r.o.
Na Okraji 335/42
Prague 6, Czech Republic
16200
Main Telephone: 420 233 020 111
Main Fax: 420 235 363 109


Coty S.A.S.
14 rue du Quatre Septembre
Paris, France
75002
Main Telephone: +33 1 58 71 72 00
Main Fax: +33 1 58 71 77 77


Fragrance Production S.A.S.
Z.I. Edmond Poillot
B.P. 855
Chartres, France
28011
Main Telephone: +33 2 37 91 78 78
Main Fax: +33 2 37 34 13 82


Coty Germany GmbH
Rheinstrasse 4E
Mainz, Germany
55116
Main Telephone: 49 6131 306 0
Main Fax: 49 6131 306 745


Coty Prestige Hellas S.A.
29-31 Neofronos St.
Athens, GR
161 21
Greece
Main Telephone: 30 2107204141
Main Fax: 30 2107204265


Coty Hungary Kft.
91. Vaci ut
Budapest, Hungary
1139
Main Telephone: 361 887 2400
Main Fax: 361 887 2401


Coty Ireland Ltd.
Unit A1, Nutgrove Office Park
Rathfarnham, Dublin 14
Republic of Ireland
Main Telephone: 353 1 2961606
Main Fax: 353 1 2967486


Coty Italia S.p.a.
Via Ferrante Aporti, 8
20125 Milan
Italy
Main Telephone: +39.02.62318.1


Lancaster S.A.M.
ATHOS Palace 4 rue de la Lugernetta
Monaco, Monaco
98014
Main Telephone: 377 92 05 09 09
Main Fax: 377 92 05 47 47


Lancaster S.A.M.
6 Avenue de Prince Hereditaire
Albert de Monaco
Monaco, Monaco
98014
Main Telephone: 377 92 05 09 09
Main Fax: 377 92 05 91 98


Coty Benelux B.V.
Oudeweg 147
Haarlem
2031 CC
The Netherlands
Main Telephone: 31 23 230 22 00
Main Fax: 31 23 230 24 02


Coty Polska Sp. z.o.o.
ul. Domaniewska 34A
02-672 Warszawa
Poland
Main Telephone: +48 22 431 04 31


Multinational Distribution Center COTY Polska Sp. z o.o.
43-300 Bielsko-Biała, al. Generała Władysława Andersa 611
Poland
Main Telephone: +48 33 81 98 700


Coty Prestige Portugal
Rua Dr. Antonio Loureiro Borges,
Edif. 2 Piso 0
Miraflores
1499-030 Alges
Main Telephone: +351214126360
Main Fax: +351214104867


Coty Cosmetics Romania SRL
Victoria Business Park Building
Sos. Bucuresti Ploiesti no. 73-81, Corp 2, Parter, Sector 1
Bucharest, Romania
013740
Main Telephone: 40 21 316 9351
Main Fax: 40 21 316 82 33


Coty Beauty LLC
69, Sadovnicheskaya emb.
Moscow 115035
Russia


Coty Slovenska Republika s.r.o.
Ladislava Derera 18
Bratislava 37, Slovak Republic
831 01
Main Telephone: 421 2 547 93 888
Main Fax: 421 2 547 93 878


Coty Astor, S.A.
Poligono Industrial Congost
Av. Santa Julia No. 168-180
Granollers, Spain
08400
Main Telephone: 34 938 642 700
Main Fax: 34 938 642 845


Coty Spain S.L.
Calle de la Marina, 16-18 Planta 16
Barcelona, Spain
08005
Main Telephone: +34933163700
Main Fax: NA


Coty Geneva S.A. Versoix
Chemin de la Papeterie 1
1290 Versoix
Switzerland
Main Telephone: +41 58 591 81 00
Main Fax: +41 58 591 80 00


Coty (Schweiz) AG
Boesch 80b
Postfach 143, Huenenberg CH
6331
Switzerland
Main Telephone: 41 41 785 00 00
Main Fax: 41 41 785 00 01


Coty Manufacturing UK Ltd.
Bradfield Road
Eureka Park
Ashford, Kent
TN25 4AQ
United Kingdom
Main Telephone: 44 1 23 362 50 76
Main Fax: 44 1 23 362 89 74


Coty UK Ltd.
5 St. George's Road
St. George's House, Wimbledon
London SW19 4DR
United Kingdom
Main Telephone: 44 2 08 971 13 00
Main Fax: 44 2 08 971 13 99

Asia

Coty Asia Pte Ltd
Coty Prestige South East Asia Pte Ltd
12 Tai Seng Street #06-01
Singapore 534118


Coty International Trade (Shanghai) Co., Ltd.
666 Fuzhou Road, 8F, Huang Pu District
Shanghai, P.R. China
200001
Main Telephone: 8621-63917979
Main Fax: 8621-63917757


Coty International Trade (Shanghai) Co., Ltd.
Room 822, 3U Building
No.8 Hua Jing Road, Wai Gao Qiao Free Trade Zone
Shanghai, P.R. China
200082


Coty Korea
12F, LG Kwanghwamoon Bldg. 58 Saemunan-ro
Jongno-gu, Seoul, 110-0062, Korea


Coty Prestige Asia Limited
Room 804 A Lippo Center
Tower 1 89 Queensway


Hong Kong, Hong Kong
Main Telephone: 852 25260220
Main Fax: 852 2526328


Coty Prestige Japan K.K.
Minami Aoyama M-SQUARE 6F
2-2-3 Minami Aoyama Minato-ku
Tokyo 107-0062 Japan
T +81 3 5413 1062
F +81 3 5413 1189


StarAsia Distribution (Cambodia) Ltd
#03, St496, Sangkat Phasar Doem Thkove, Khan Chamkarmon,
Phnom Penh, Cambodia


StarAsia Distribution HongKong Ltd
Unit 1103, New Victory House, 93-103 Wing Lok Street, Sheung Wan, Hong Kong
PT. Star Asia Distributions Indonesia
The Honey Lady Unit 703 , Jalan Pluit Selatan Raya No.1, CBD Pluit,
Jakarta 14440, Indonesia


StarAsia (Malaysia) Sdn Bhd
Lot 44 Jalan E1/4,
Kawasan Perusahaan Ehsan Jaya, Kepong,
52100 Kuala Lumpur, Malaysia


StarAsia Group Pte Ltd & StarAsia Singapore Pte Ltd
37 Tannery Lane, #04-03 Tannery House,
Singapore 347790


StarAsia Taiwan Co. Ltd.
5F, No. 12, Lane 33, GuangFu South Road,
Taipei 105, Taiwan


StarAsia Vietnam Trading & Services Co Ltd
Citilight Tower, Floor 6 - 601 Room, 45 VO Thi Sau Street, Dakao ward, District 1,
Ho Chi Minh City – Vietnam


StarAsia Viet Nam,
Room 1505 – Mipec Tower – 229 Tay Son Street – Dong Da District –
Hanoi – Vietnam


MIDDLE EAST

Coty Middle East FZCO
Plot No. B34S22
PO Box 261125
Dubai, Jebel Ali Free Zone
United Arab Emirates
Main Telephone: 971 480 459 00
Main Fax: 971 480 459 99

AUSTRALIA

Coty Australia Pty. Limited
1 Market Street
Level 31
Sydney, Australia
NSW 2000
Main Telephone: 61 2 9267 5500
Toll Free (within Australia): 1 800 812 663
Main Fax: 61 2 9267 5452