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Account Manager

Account Manager
LONDON - UNITED KINGDOM
Summary
REQ ID
83725
POSTED
FUNCTION
Sales
LOCATION
London - United Kingdom

JOB DESCRIPTION

 

Job Title

Account Manager

Fragrance

Department

Sales, Luxury

Reporting to

Area Manager

Location

Field Based

 

ROLE SUMMARY

The main objective of Account Manager is to deliver overall sales objective in their account by meeting Coty’s customer service and sales standards.  As well as ensuring in-store excellence of execution.

 

KEY ATTRIBUTES AND BEHAVIOURS

  • Provides quality Actionable Insight to area manager
  • Is a master of knowledge on account
  • Establish and maintain strong, effective relationships with key stakeholders
  • Lives beauty – Deep understanding for the industry and luxury brands
  • Executional excellence – Uncompromising focus on standards, attention to detail and protecting brand equity
  • Ownership – Accountability as if your name was on the door
  • Relentless and tenacious - always striving for the extra sale.
  • Share and re-apply – Willing to learn from others and share success
  • Collaborates easily with others and adapts to different working styles
  • Able to effectively listen, influence and persuade
  • Maximizes time productively
  • Adapts to changing priorities as needed is flexible and accountable
  • Empowered to use initiative
  • Is resilient and adapts to new challenges
  • Actively takes charge of self-development and performance growth
  • For beauty brands – A proven experience in beauty with a high level of make-up artistry

 

KEY ACCOUNTABILITIES

 

Sales and Customer Service

  • Achieve monthly sales targets
  • Maintain company benchmarks on ASP, Sales Mix and Split
  • Distribution of targets daily, weekly, monthly
  • Deliver Coty’s customer service ceremony with every customer
  • Build relationships with customers to influence and sell
  • Consistently upsell
  • For beauty brands - Perform Make-Up and skin consultations to drive sales and brand loyalty

 

Excellence of Execution

  • Lead by example be a brand ambassador, protecting the equity for Coty brands
  • Keep updated on We Live Beauty and mandatory Coty Academy
  • Be fully aware of all company and retailer initiatives relevant to your account
  • Follow all company merchandising guidelines on both permanent and promotional space
  • Accurately complete month end and payroll within set guidelines and time limits, including any required feedback
  • Commercial awareness – Coty business performance, competitor activity and market share
  • Plan and execute customer eventing ensuring brand equity
  • Adhere to Company uniform and grooming guidelines
  • Work within the retailer Code of Conduct guidelines and KPIs at all times
  • Escalate any issues to Area Manager

 

Team working

  • Strong working relationships with the Coty instore team
  • Manage and welcome agency staff as part of the team
  • Develop effective working relationship with mobile consultants
  • Grow networks with the wider Coty team within your area
  • Maintain excellent communication with the Area Manager
  • Develop and maintain relationships with retailer staff and management
  • Be available for ad-hoc mentoring new managers to the business

 

 

Technical Processes

  • Use of ipad for email, reporting and VM guidelines
  • Control of ipad and Coty passwords
  • Use of MCT – Holidays, sickness, payslips.