IT Site Lead

IT Site Lead
Hunt Valley - United States



On-Site – Full Time



COTY is looking for smart leaders who are fast and passionate.


This role is to ensure the streamlined operation of the local Enterprise Client Services (ECS) department in alignment with the supply chain & business objectives of the organization.

This individual will plan, coordinate, design and deliver IT-related activities of the factory/DC, as well as providing administrative direction and support for daily operational activities of the local ECS department.

The IT Site Lead will work closely with other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.

This is a hands-on role, and knowledge of core production and office technologies is required.




In this role you will be responsible for:


Strategy & Planning

  • Work with the IT Director and local teams on operational planning, including fostering innovation, planning projects, and organizing and executing day to day support activities.
  • Attend meetings with the business in order to discuss issues and requests

Acquisition & Deployment

  • Analyze, report on, and make suggestions for the improvement and growth of the IT infrastructure, IT systems and production platforms.
  • Work with the IT Director and colleagues to develop business case justifications and cost/benefit analyses for IT spending and initiatives.
  • Ensure the implementation of and compliance with all IT policies and procedures, including those for security, standards, purchasing, and service provision.
  • Work with the IT Director and colleagues to manage relationships with 3rd parties and vendors.

Operational Management

  • Provide deployment, monitoring, maintenance, upgrades, and support of all IT systems, including servers, laptops and PCs, operating systems, hardware, software, production systems and peripherals.
  • Hands-on provision of end-user services, including service desk and technical support services.
  • Work with the IT Leadership and stakeholders to define business, production and systems requirements for new technology implementations.
  • Direct research on potential technology solutions in support of procurement efforts and day to day support.
  • Keep current with the latest technologies.
  • Practice asset management for IT hardware, software, and equipment.
  • Work with Global IT Pillars to assist with the management of telecommunications (fixed and mobile) and audiovisual (AV) systems, and network technologies.
  • Work with Global IT Pillars to carry out daily administration and troubleshooting for computer equipment, servers, LAN/WAN and provide hands-on troubleshooting support as required.
  • Support the ECS Leadership as needed and contribute to specific projects, strategic planning and implementation






We’d love to see candidates who have:


Formal Education & Certification

  • University degree in the field of computer science or equivalent experience
  • 1 – 2 years’ team leader experience in IT service, infrastructure and similar roles
  • Certifications in ITIL.


Knowledge & Experience

  • Strong hands-on technical knowledge of network and PC operating systems, including windows operating systems.
  • Knowledge of current network hardware and standards.
  • Knowledge of IT-Operations and System Management tools
  • General experience and knowledge of Data Backup and Data Recovery
  • General experience and knowledge of virtualization technologies including VMWare.
  • Excellent understanding of the organization’s goals and objectives, focusing on the needs and requirements of a highly available production environment.
  • Good understanding of project management principles.


Personal Attributes

  • Excellent written and oral communication skills.
  • Excellent interpersonal skills.
  • Ability to conduct and direct research into IT issues and products as required.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Ability to perform general mathematical calculations for the purpose of creating business cases, budgets, and so on.
  • Highly self-motivated and directed.
  • Ability to work under pressure, and to tight deadlines with a multi-task workload.
  • Keen attention to detail, with proven analytical, evaluative, and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Exceptional customer service orientation.
  • Extensive experience working in a team-oriented, collaborative environment and able to adapt to a fast changing and challenging environment.


Work Conditions

  • On-call availability for escalations.
  • Sitting for extended periods of time.
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
  • Occasional inspection of cables in floors and ceilings.
  • Lifting and transporting of moderately heavy objects, such as computers and peripherals.
  • Working in a fully international environment, with business travel both internationally and in the region on an occasional basis.




This is unique role with a genuine opportunity to make an impact. You’ll get to work in a diverse environment with a team of professionals who are passionate about the work they do and know how to have some fun along the way.





Our people make us who we are. They are the brightest minds bringing the boldest ideas to life every day. If you’re the kind of person who refuses to settle, if you want to think bigger, learn faster and go further than you ever thought possible – we’d love to hear from you.


Coty is deeply committed to Changing the Conversation around Diversity, Equity & Inclusion in an effort to create a more open, inclusive, and diverse workplace where all employees can be their authentic self.





We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Coty complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact cotyjobsUS@cotyinc.com. We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences and backgrounds creates an environment that produces extraordinary results. EOE Minorities/Females/Protected Veterans/Disabled.


English - Please click on this link to review the Notification of Equal Opportunity Rights poster


Español - Por favor, haga un clic en el enlace para revisar el poster de la Ley de los Derechos de Igualdad de Empeo