IT Systems Specialist
IT System Specialist – Wimbledon
UK Director, Enterprise Client Services
The System Specialist role is to ensure a high level of support for clients and remote workers. and involves working closely with assistants and the Executive Support Team to co-ordinate and ensure quality service and support is provided to the senior leadership team and Executive Committee based at or visiting Wimbledon. This may include off site support at events and external venues.
This individual will provide support activities, including installs and upgrades, remote and hands-on support.
They will work closely with the Service Desk, the Support Lead(s) and on-site peers to ensure support is provided in a timely and professional manner.
Using ITSM tools, this person will ensure tickets are monitored, responded to and resolved in line with SLAs, and ensure that client expectations are managed.
This person will be responsible for timely follow-up of all open and closed tickets and identification of process improvement steps where appropriate.
Key performance indicators:
Qualifications and experience: