Technology Engineer

Technology Engineer
GRANOLLERS - SPAIN
Summary
REQ ID
75504
POSTED
FUNCTION
IT
LOCATION
Granollers - Spain

Title:

Technology Engineer (VMware and Windows)

Place of work:

Granollers, Spain

Main Objective:

The Technology Engineer (VMware/Windows) provides Level II operational and installation support for Information Systems related to the enterprise infrastructure hosted by Coty to support Coty’s world-wide operations, with a focus specifically on VMware virtualization and the Windows platform.  This position will take direction from the Technology Senior Engineer, Technology Architect, and/or Team Leads in the areas of focus.

 

Key Responsibilities:

  • Support the installation, optimization, troubleshooting, and maintenance of VMware and Windows systems and components
  • Assist with planning, execution, and control of project-relate tasks and activities.
  • Provide technical support, troubleshooting, and complex problem resolution on issues related to environment performance and stability.
  • Document software and system configuration
  • Respond in a timely fashion to infrastructure faults at sites around the world
  • Participate in 24x7 on-call rotation with other members of the team

 

Key competencies:

  • Exceptional interpersonal and communication skills
  • Dedication to maintaining a high level of service
  • Ability to perform job responsibilities under stress
  • Hands on, able to perform tasks and troubleshoot problems remotely
  • 3+ years of experience in VMware and Windows operations
  • A pro-active team player capable of supporting a high level of operational activity with a ‘hands on’ style including some travel (domestic and international) to work with IT Management and peers

 

Key performance indicators:

  • SLA metrics for completion of Incident, Service Request, and Change Request tickets, and maintaining a low back-log
  • Daily ticket management and prioritization
  • Ability to quickly escalate issues to correct technology pillar and/or senior engineers
  • Satisfaction of business users across the enterprise

 

Qualifications and experience:

  • Relevant IT qualifications at degree level or equivalent practical experience
  • 3+ years’ experience in a hands on technology/administration infrastructure and similar roles
  • Optional training and certification in VMware and Microsoft technologies

 

Special requirements:

  • Ability and willingness to operate in both a ‘hands-on’ and strategic capacity as required
  • Willingness to travel – approximately 10% of the time
  • Ability to work both independently and within a team environment
  • Ability to work under pressure
  • Ability to work in a fully international environment, with business travels in the region
  • Fluent in English

 

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