FAQs

Coty is committed to driving positive societal, ethical and environmental change. ‘Beauty That Lasts’ is Coty’s sustainability platform and sets out our ambitions for our People, Products and Planet for the coming decade. Our ambitions are:

• Product: To create healthier and cleaner products with sustainability driving product innovation.
• People: To create a more inclusive business and society.
• Planet: To protect and conserve natural resources to achieve a healthy, clean and safe environment.

We will build on existing relationships and collaborate with new partners, to achieve our goals collectively.

Our latest progress on all our Sustainability efforts is on the website, with further target/info under each of our three pillars: People, Product and Planet - https://www.coty.com/sustainability

Coty is committed to respecting and promoting fundamental human rights throughout our own operations and extended supply chain.

Mica is a key raw material used within a variety of our products to give a pearlescent effect. Coty sources from different regions, including the Eastern states of India which is one of the largest sources of natural mica.

Due to a variety of factors, there are poor working conditions in the Eastern states of India, including the use of child labor.

To address this complex challenge, Coty is one of the founding members of the “Responsible Mica Initiative” (RMI) – a multi-stakeholder effort aiming to eliminate child labor and unacceptable working conditions in the Indian mica supply chain. Through the RMI, Coty participates in pilot projects to create the right regulatory environment for legal mining and to empower local mica-dependent communities including income diversification and improving children’s access to quality education.

Our work with RMI is underpinned by our own supplier compliance program, and collection of traceability information from our mica suppliers to support responsible sourcing verification.

At Coty, we believe in equality and inclusion for all. We embrace diversity and celebrate our differences. We aim to create a culture in which our associates feel safe and can bring their best selves to work. As part of this, we recognize the importance of diversity at a leadership level and throughout our whole organization - this includes diversity of gender, ethnicity, ability, background, gender identity and sexual orientation.

We have set targets to achieve gender balance in our leadership positions by 2025 and closing any gender pay gap across our business by 2025. At our Executive Committee and Board level, we are currently making strong progress with majority female teams. We plan to accelerate inclusive training, and ensure our business is accessible to people of all abilities. Our brands also have an important role to play by championing inclusivity and acceptance through their products and campaigns.

In September 2020, we updated our corporate governance at a Board level to reflect Coty’s deep commitment to fair representation. Our Remuneration and Nomination Committee Charter now includes diversity and inclusion as a key priority for leadership.

We have much more to do, but are deeply committed to making progress towards building a more inclusive business and society.

Under the UK Government’s Gender Pay Gap Regulations, all UK legal entities with over 250 employees are required to share details of their gender balance and pay. They are also required to give the percentage of men and women receiving a bonus and the proportions of men and women in each pay quartile of the workforce.

The latest results for Coty give a snapshot of the UK organisation taken on 5 April 2021. We decided to use this opportunity to share our 2020 and 2021 data side by side.

Our results can be found here.

By law, all ingredients in a product formulation must be listed on the package. When the package size is too small, and where permitted by local regulations, they may be provided separately at the point of sale. Please visit our brand websites for more information, and for authorized retailers in your area. For information about the function and purpose of most cosmetic product ingredients, click here.

Coty is pleased to offer a selection of vegan products, including our KylieSkin and Sally Hansen Good. Kind. Pure. ranges. Products which are vegan will be clearly labelled.

Any cosmetic product that has a lifespan of less than 30 months must show a "Best before the end of" date. This is often shown with an "egg timer" symbol followed by the best before date.

Cosmetics products with a lifespan longer than 30 months, must show a "period after opening" time. This is the time, in months, when the product will remain in good condition after it has been used for the first time. A symbol of an open cream jar is usually used instead of words and the time in months shown either inside the symbol or alongside it.

Some products do not require any of these times to be shown because the product will not deteriorate in normal use. Examples include aerosols, which are effectively sealed; perfumes, which have a high alcohol content; or single use packs.

The above applies to EU and other countries which mirror the EU. In some other countries, products may be assigned an expiry date as required by the applicable local regulation. In such cases, it would be printed directly onto the product or on a sticker.

We understand how frustrating this can be for you. However, once a product is discontinued, our inventory of the item is completely depleted and can no longer distributed through authorized retailers. For guidance on suitable alternatives, please submit an inquiry to our Consumer Affairs team who will be happy to assist.

Fragrances are meant to be applied to the skin and specifically to your pulse points, where you can feel your heartbeat. These warm spots generate more heat and help make a fragrance blossom. Please remember that most fragrances contain alcohol which can damage fabrics, leather, suede and finished surfaces. Make sure to let your fragrance dry completely on the skin before dressing or avoid spraying directly onto clothing.

To get the most out of your fragrance, cosmetics, skin, sun and personal care products, we recommend storing them in a dry place, preferably away from light, and avoiding extreme temperatures. Remember to close all packages tightly after each use.

Yes, this is a valid Coty domain which has been introduced as part of Coty’s continuing business transformation, and is dedicated to activities related to Accounts Receivable Finance Services.

Unfortunately, we are unable to accept unsolicited package or product ideas. It’s not that we don’t want you to share your creativity with us, but we have strict policies and procedures on how we approach product and packing innovation that ensure we meet all the necessary regulations that govern our industry. We welcome creative talent at Coty, so please consider joining one of our teams. Click here to learn more about career opportunities at Coty.

We take your privacy very seriously and are committed to being transparent about our policies in how we treat our consumers’ personal information. Please see our Privacy Policy to learn more.