FAQ

FAQ
FAQ
FAQs

BROWSE OUR HELP TOPICS

Sustainability

  1. Coty and palm oil
  2. Coty and mica
  3. Coty phases out plastic microbeads
  4. Is your packaging recyclable?

Ethics

  1. Does Coty plan to certify other brands as cruelty free?
  2. Why did Coty choose the Leaping Bunny certification for COVERGIRL?
  3. Who is Cruelty Free International and why did Coty choose to partner with this organization?
  4. Leaping Bunny Certification for COVERGIRL and Coty’s partnership with Cruelty Free International
  5. ​What else is Coty doing to end animal testing?
  6. What about the issue of China and the requirements it has for animal testing?
  7. Coty Inc. statement on animal testing

Policies

  1. UK tax strategy
  2. Gender Balance and Pay at Coty UK

Ingredients

  1. Where can I find the ingredients in a product?
  2. Do you make gluten free products?
  3. Do your nail lacquers contain formaldehyde, toluene, or DBP?
  4. Do you make vegan products?

Product

  1. How should I store my personal care products?
  2. Are your products safe?
  3. Are you products Comedogenic?
  4. Do your products contain Lead, Nickel and/on Mercury?
  5. Do your products contain Parabens?
  6. Why did Coty choose to pursue cruelty free certification for COVERGIRL?
  7. Can you recommend how to travel safely with my fragrance?
  8. What does it mean by 'product made in' vs. 'assembled in' on the package?
  9. My favorite product is discontinued. Where can I get more of it?
  10. Where can I get samples?
  11. What is the proper way to apply fragrance?
  12. Can I use any of your products while pregnant or nursing?

General

  1. Can you send me a catalog / coupons / poster / display item?
  2. What is your privacy policy regarding my contact information?
  3. Can I be added to your mailing list for deals or promotions?
  4. What is the shelf life of my product?
  5. Why do product shades look different on my computer?
  6. I’m using an older version of IE and the layout looks different. What’s going on?
  7. Where do I send a donation request?
  8. I have a new idea for you. Where do I send this?